Industrial SME — custom B2B equipment, ~50 employees
- Situation
- A solid reputation and loyal teams, but a scattered HR function with no steering: informal processes (a risk for ISO 9001 certification), no HR metrics, a non-existent employer brand and legal red flags (working time, reviews, employee relations).
- Action taken
- Full HR assessment (compliance, mapping of processes and 'who does what'), exploration of the culture and employer value proposition through interviews with leaders, managers and employees, support to the leadership team and upskilling of the in-house HR team, then a prioritised action plan.
- Result achieved
- Assessment 95% complete in 5 months (15 people interviewed, 7 on-site visits). Individual situations resolved, recruitment and probation exits streamlined, compliance points secured (risk assessment document, template letters) and a shared roadmap to prepare the ISO 9001 audit.






